Terms of sale

1. The seller

You buy from FLOFUM, S.L., a Spanish limited company with its registered office at Calle Parcerisa 13, Local 1, 08014 Barcelona (CIF B75621250), which trades as Gormox. Contact: support@gormox.com. These terms apply to consumers buying for personal use.

2. What the website is for

The site describes the machines we sell and takes orders for them through a basket and a checkout. The price shown for each machine is the price you pay, and the total we send you is those prices added together.

3. How an order is made

An enquiry through the site is not an order and binds neither of us. Our email confirming stock and the total is our offer. The contract is formed when you accept that offer in writing. We may decline an enquiry, for example when a machine is out of stock, and then nothing further happens.

4. Prices and delivery charges

Prices are in euros and include VAT. Delivery to street addresses in the European Union is free. For the few islands and remote areas served by a separate courier service, any extra carriage is shown in our offer before you accept it, and nothing is added after that.

If we change a price on the website, an enquiry you have already sent keeps the price that was shown when you sent it. If a price is shown with an obvious error, such as a misplaced decimal point, we will tell you before dispatch and you can cancel at no cost.

5. Payment

Payment is made in cash to the courier on delivery, in the currency of the delivery country, and only after you have had the chance to inspect the parcel. We never ask for a deposit, and we ask for money in two places only: the checkout on this site, and the courier at your door.

6. Delivery and ownership

Delivery times are set out on the delivery page and are estimates. The machine becomes yours, and responsibility for it passes to you, when you accept the parcel and pay the courier.

7. Your right of withdrawal

You may withdraw from the contract within 14 days of delivery without giving a reason, by telling us by email. You must then send the machine back within 14 days of telling us, using the reference we give you. We refund the amount paid by bank transfer within 14 days of receiving the machine. If it comes back with more handling than was needed to check it, we may reduce the refund by the loss in value, and we will tell you the amount first. The full procedure is on returns and refunds.

8. Guarantee of conformity

Every machine is covered by the legal guarantee of conformity, which lasts three years from delivery under Spanish law. The guarantee page explains how to claim. Nothing in these terms reduces the rights you have as a consumer.

9. Using the machines

Please follow the manual supplied with each machine. The breakfast maker, the grill and the pizza maker all become hot during use and stay hot for some time afterwards. We are not responsible for damage caused by using a machine in a way its manual warns against.

10. Our liability

If we fail to meet these terms, we are responsible for loss you suffer that was a foreseeable result of that failure. We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

11. Personal data

How we use the details you give us is explained in the privacy notice.

12. Law and disputes

These terms are governed by Spanish law. That does not take away the protection given to you by the mandatory consumer law of the country where you live. You can bring a claim in the courts of Spain or of your own country. Before that, we suggest writing to us; if we cannot resolve it, your national consumer authority or the European Consumer Centre in your country can help.

13. Changes to these terms

We may update these terms. The version that applies to your order is the one published on the day you accepted our offer.